The Customer Success Executive at LOGEX plays a pivotal role within the Customer Office, overseeing client onboarding, implementation, support, and renewals. Reporting directly to the Chief Customer Officer, you will manage relationships with our most strategic customers, ensuring their loyalty and satisfaction. You will be breaking new ground in how we interact and manage our most strategic customers. Your responsibility includes creating and executing a strategic Customer Success Account plan that aligns LOGEX functions to deliver exceptional value and build strong customer loyalty. This senior role is crucial for ensuring success for both our customers and LOGEX, driving top-line growth while fostering a unified team culture dedicated to delivering outstanding results and a positive customer experience.

• Building Strong Customer Relationships: Develop and maintain robust relationships to ensure customer satisfaction and loyalty.
• Driving Adoption of LOGEX Services: Promote and facilitate the use of LOGEX services and offerings to maximize value.
• Understanding Customer Priorities: Ensure LOGEX is aligned with the customer’s goals and needs. Measured through the Net Promoter Score (to be implemented) to assess customer satisfaction and advocacy. And ensuring the ongoing renewal and continuation of customer contracts.
• Managing and Reporting on Relationships: Monitor and report on the status, risk factors, and overall health of customer relationships.
• Developing and Executing Strategies: Create and implement strategies to expand LOGEX’s footprint and identify upsell opportunities for new licenses and services.
• Customer Reference Creation: Developing reference customers through impactful case studies and video testimonials.

Additionally, you will build an Account team approach to align all LOGEX functions and support the development of scalable Customer Success processes. This new role is integral to establishing and advancing the Customer Success discipline within LOGEX.

• Experience in a Customer-Facing Role with Cloud/SaaS Providers: Proven background in managing customer relationships in a technology-driven environment.
• Demonstrated Track Record in Customer Relationship Building and Revenue Generation: Successful history of fostering customer loyalty and driving revenue growth.
• Excellent Communication Skills: Strong verbal and written communication abilities, with experience presenting to and engaging with C-level executives.
• Interpersonal Skills and Advocacy: Ability to confidently advocate for customers while effectively addressing challenges and pushing back when necessary.
• Leadership and Team Building: Proven leadership skills to create a motivated team culture that delivers exceptional value to customers.

In addition to these key attributes, we value candidates who can meet quarterly and annual renewal rates and satisfaction metrics, work with diverse team members across various organizational units, and positively influence others. Strong multi-tasking, time-management, project management, problem-solving, and team-building skills are essential. The role requires the ability to travel to meet with teams and customers as needed and to develop collaborative working relationships across business units, corporate leaders, service peers, and customers. Fluency in Dutch and English is also required.

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. This role includes an annual bonus based on the Company’s performance. 

So if we interest you, please let us know by applying for this position and tell us all about yourself. 

You can apply via the button below and upload your CV. For more information, or in case you have any questions, you can contact Marlies Vernhout via marlies.vernhout@logex.com.

Our company is dedicated to building a workplace that promotes equity, diversity, and inclusion, and we believe that a diverse workforce is essential to our success. As we strive to create a workplace where everyone feels valued and respected, regardless of their race, gender, sexual orientation, age, religion, or any other characteristic, we encourage everyone to apply.