At Customer Support Operations, we ensure that users use our solutions successfully. The Support Operations team is the first line of contact with our customers (doctors, nurses, hospital IT and facilities staff, patients, etc.) who have questions about our solutions they are using. 

As a Medior Customer Support Analyst you also have these responsibilities:

• Leveraging a basic understanding of the wide range of LOGEX products and services, to directly answer to user questions 
• Probing user questions and getting full clarity on what is needed, in order to get to first time right and complete answers 
• Leveraging a solid understanding of internal processes, to be able to connect or direct customer questions to the right people and to chase for timely resolution 
• Establish and maintain a robust knowledge base for internal and external use 
• Manage the self-service portal, user management and product configuration 
• Document all client interactions in ticketing system 
• Following company procedures. 
• Based on customer interactions, advise service and product teams about process, services or product improvements 
• Expand in depth domain knowledge and expertise of the healthcare sector to increase your impact on our customers and products 
• Advise on improved support processes to improve efficiency 
• Train, guide and support client on how to use our products effectively. 

You will be part of a central support team within LOGEX supporting multiple products and countries. We are helping clinicians, healthcare providers, regulators, researchers, and life science companies across Europe to use our products and services to achieve their goals.

• We are looking for around 3-5 years of experience in a similar role (e.g. technical support, customer support)
• Preferably you are at the office 2/3 of the time
• Technically savvy, great interest in software 
• Strong communication skills and the ability to connect with others 
• Result-oriented, customer-oriented, with a structured way of working and a pragmatic 'can-do' mentality 
• Analytical and customer-oriented work experience, preferably with a link to healthcare 
• You speak and write fluently in Dutch and English 

Healthcare today is more tailored and more effective than ever before. However, with these improvements, come greater costs and complexity. The burden of healthcare spending weighs heavily on economies, while the sheer number of options physicians and patients can choose from leads to uncertainty and unacceptable variations in clinical outcomes.

At LOGEX, we have one superpower: data analysis. We choose to use this superpower to help address today’s healthcare issues by turning data into better healthcare.

Besides a purpose-driven workplace, we offer you:

• An excellent compensation package (salary, holiday allowance, pension, 25 holidays, internet- and phone allowance)
• Flexible working hours and a hybrid way of working
• Access to the LOGEX academy including (technical training, language classes, personal development & management development programs, facilitated internally and externally)
• A diverse and inclusive environment with inspiring professionals committed to turning data into better healthcare

You can apply via the button below and upload your CV. For more information, or in case you have any questions, you can contact Quincy Burke via quincy.burke@logex.com or 0629042037. (Phone & WhatsApp).

Our company is dedicated to building a workplace that promotes equity, diversity, and inclusion, and we believe that a diverse workforce is essential to our success. As we strive to create a workplace where everyone feels valued and respected, regardless of their race, gender, sexual orientation, age, religion, or any other characteristic, we encourage everyone to apply.