• Improve customer service experience, create engaged customers and facilitate organic growth 
• Take ownership of customers issues and follow problems through to resolution 
• Keep accurate records and document customer service actions and discussions 
• Control resources and utilise assets to achieve qualitative and quantitative targets 
• Responding to escalated customer support issues 
• Supervise support agents 
• Set a clear mission and deploy strategies focused towards that mission 
• Develop service procedures, policies and standards 
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. 
• Keep ahead of industry’s developments and apply best practices to areas of improvement. 
• Adhere to and manage the approved budget 
• Maintain an orderly workflow according to priorities 
• Assessing support statistics and preparing detailed reports on the findings 
• Manage internal communication 

You will be leading a central support team within LOGEX across multiple products and countries. We are supporting clinicians, healthcare providers, regulators, researchers, and life science companies across Europe to to use our products and services to achieve their goals.

• Preferably 3-5 years of experience from a similar role (e.g. team lead in a support organisation) 
• Strong communication skills and the ability to connect to others 
• Result-oriented, customer-oriented, with a structured way of working and a pragmatic 'can-do' mentality 
• You speak and write fluently in Dutch and English

Healthcare today is more tailored and more effective than ever before. However, with these improvements, come greater costs and complexity. The burden of healthcare spending weighs heavily on economies, while the sheer number of options physicians and patients can choose from leads to uncertainty and unacceptable variations in clinical outcomes.

At LOGEX, we have one superpower: data analysis. We choose to use this superpower to help address today’s healthcare issues by turning data into better healthcare.

Besides a purpose-driven workplace, we offer you:

• An excellent compensation package (salary, holiday allowance, pension, 25 holidays, internet- and phone allowance)
• Flexible working hours and a hybrid way of working
• Access to the LOGEX academy including (technical training, language classes, personal development & management development programs, facilitated internally and externally)
• A diverse and inclusive environment with inspiring professionals committed to turning data into better healthcare

You can apply via the button below and upload your CV. For more information, or in case you have any questions, you can contact Quincy Burke via quincy.burke@logex.com or 0629042037. (Phone & WhatsApp).

Our company is dedicated to building a workplace that promotes equity, diversity, and inclusion, and we believe that a diverse workforce is essential to our success. As we strive to create a workplace where everyone feels valued and respected, regardless of their race, gender, sexual orientation, age, religion, or any other characteristic, we encourage everyone to apply.